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Love all the beautiful jewelry they sell but "Chris" the person I had the displeasure of speaking to made me go elsewhere to purchase. Add comment

I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning, and fit perfect. Happy with the new purchase, I then ordered a second ring for wedding band which the rushed and delivered to a hotel in time for the wedding. I realize everyone's taste is different but I have had only good experiences with this company. I have found restocking... Read more

Was this review helpful? 11 2

Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back and we took it as an anomaly. October 2013, I have two more chipped/cracked/broken stones, including the center (yikes!). I have emailed customer service and I am awaiting a quote. I am not hard on my ring and with 3 broken stones in two years my husband and I am wondering what is... Read more

Was this review helpful? 6 10

I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was straighter, but still looked sloppy. Unfortunately, in my excitement at having the ring come, I had given it a quick once over and taken the tag off (meaning I could no longer return it). Fastforward a couple months and the band of my ring had started to warp. Upon contacting the... Read more

Was this review helpful? 8 19 and return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and would flippantly respond to my emails (if they were answered at all), and also am disputing the charges with my credit card company. This is my final rebuttal that I sent to the BBB; Firecut Diamonds charged me $20 for each return to cover shipping costs that were not documented... Read more

Was this review helpful? 55 247

Thinking about buying Moissanite? Thinking about buying from You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website ( I have two versions for you... long and short. The short version I got screwed. It is my opinion that MoissaniteCo misrepresented their products. Poor communication made it difficult to get my refund. Upon refund, they charged me an $88 "restocking fee" for which I have to dispute with my credit card company. What a... Read more

Was this review helpful? 29 120

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