MoissaniteCo Complaints and Reviews

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Main address: PO Box 26059 89126 Las Vegas NV
, ,
  • 5 complaints
  • $8.1K claimed losses
  • $1.6K average
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  • Jun 01
  • Weddings
  • Good Experience
  • 226

I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning, and fit perfect. Happy with the new purchase, I then ordered a second ring for wedding band which the rushed and delivered to a... Read more

Was this review helpful? 4 2


  • Nov 04, 2013
  • Advertisements and Cons
  • Ring
  • 1
  • 1
  • 201

Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back and we took it as an anomaly. October 2013, I have two more chipped/cracked/broken stones, including the center (yikes!). I have... Read more

Was this review helpful? 1 8


  • Feb 07, 2013
  • Weddings
  • Spruce Grove, Alberta
  • Wedding Set
  • 4
  • 4
  • 362

I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was straighter, but still looked sloppy. Unfortunately, in my excitement at having the ring come, I had given it a quick once over and taken... Read more

Was this review helpful? 3 15


  • Jan 13, 2011
  • Supermarkets and Malls
  • Los Angeles, California
  • Bad Customer Service
  • 50
  • 50
  • 3036 and return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and would flippantly respond to my emails (if they were answered at all), and also am disputing the charges with my credit card... Read more

Was this review helpful? 45 239


  • Dec 15, 2009
  • Internet
  • Akron, Ohio
  • Refund Issue
  • 36
  • 36
  • 1459

Thinking about buying Moissanite? Thinking about buying from You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website ( I have two versions for you... long and short. The short version I got screwed. It is my opinion that MoissaniteCo misrepresented their products. Poor communication made... Read more

Was this review helpful? 24 113

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