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Hello, Just to notify all, particularly fellow Canucks. This company is SUPER SKETCH. They do not provide phone number. Nor do they have real customer support (unless you count seemingly illiterate robots who cant recognize "FedEx" in convo). Our ring, paid IN FULL, plus with DUTY PAID, was not cleared and not shipped to us in Canada. Moissaniteco Customer support refused to assist, blamed all on everyone but themselves, and refused to provide a... Read more

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Would never purchase from them again. Had sent for repairs twice in 2 years for stones being chipped or falling off. Would've been a 3rd but gave up. Even at their 25$ per stone repair it wasn't worth it. Goes to show how much our ring was actually worth. Shipping was never included. They ignored emails and follow-up correspondences. Also their website is rigged to filter reviews. Reviews on their website are also filtered. Truly an upsetting... Read more

Was this review helpful? 0 3

Love all the beautiful jewelry they sell but "Chris" the person I had the displeasure of speaking to made me go elsewhere to purchase.

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I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning, and fit perfect. Happy with the new purchase, I then ordered a second ring for wedding band which the rushed and delivered to a hotel in time for the wedding. I realize everyone's... Read more

Was this review helpful? 13 2

Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back and we took it as an anomaly. October 2013, I have two more chipped/cracked/broken stones, including the center (yikes!). I have emailed customer service and I am awaiting a quote.... Read more

Was this review helpful? 6 11

I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was straighter, but still looked sloppy. Unfortunately, in my excitement at having the ring come, I had given it a quick once over and taken the tag off (meaning I could no longer return it).... Read more

Was this review helpful? 8 19

Moissaniteco.com and Ashadiamonds.com return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and would flippantly respond to my emails (if they were answered at all), and also am disputing the charges with my credit card company. This is my final rebuttal that I sent to the... Read more

Was this review helpful? 55 247

Thinking about buying Moissanite? Thinking about buying from MoissaniteCo.com? You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website (www.ihatemoissaniteco.com) I have two versions for you... long and short. The short version I got screwed. It is my opinion that MoissaniteCo misrepresented their products. Poor communication made it difficult to get my refund. Upon refund, they... Read more

Was this review helpful? 29 120

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