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I received a ring from MoissaniteCo. in April 2016. Although I'm not thrilled about the setting, it's not about the quality. It's extremely difficult to make the best choice without viewing different options in person first. For me, that factor was the biggest downside...
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4.3
Product
I liked
  • Selection
I didn't like
  • Inability to view jewelry before purchasing
#1076479
Reply to reviews
Hello, Just to notify all, particularly fellow Canucks. This company is SUPER SKETCH. They do not provide phone number. Nor do they have real customer support (unless you count seemingly illiterate robots who cant recognize "FedEx" in convo). Our ring, paid IN FULL,...
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Anonymous
Scott

I read this comment before placing my order, and I wanted to report back that I had no problem whatsoever receiving my order in Canada. Fedex contacted me to fill out a broke...

Anonymous
Anonymous

You didn't lose the ring or your money. Take a big deep breath, fill out the proper paperwork and you will get the package. Anybody who has ever imported anything of high va...

1.3
I liked
  • Selection
I didn't like
  • Shipping failures
  • Lack of contact phone numbers
  • Customer service
#886403
Reply to reviews
Would never purchase from them again. Had sent for repairs twice in 2 years for stones being chipped or falling off. Would've been a 3rd but gave up. Even at their 25$ per stone repair it wasn't worth it. Goes to show how much our ring was actually worth. Shipping was...
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Anonymous
Emily

I own two Moissanite eternity rings, one from MoissaniteCo and another I bought from FromTheSky. Both are over 6 years old, worn everyday, and I have never had a chipped, los...

1.6
#882528
Reply to reviews
I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning,...
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#492532
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Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back...
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Anonymous
Anonymous

Same issue. Had two repairs in less than 2 years, totaling $155 and my wife is not hard on her ring. Unfortunately there is not much I can do but pay for the repair or lose ou...

Anonymous
panther

im pretty sure moissanite co offer free replacement of stones in their jewellery if it's through no fault of the customers own, though i find it very hard to believe you've ma...

#455876
Reply to reviews
I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was...
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Anonymous
Anonymous

Wow. This seems super shady. I understand a company not wanting bad press but this is BEYOND unprofessional. It's scary that the company is so determined to cover up bad revie...

Anonymous
Anonymous

thank you for your post. i will not be purchasing my ring here.

#382515
Reply to reviews
Moissaniteco.com and Ashadiamonds.com return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and...
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Anonymous
Anonymous

Thank you this has been very helpful. I don't care how many people love them, if one customer is not happy they should go above and beyond to resolve the problem. Not contin...

Anonymous
Anonymous

I had issues as well and do not understand the BBB standing behind ASHAdiamonds. I could not return an item to have fixed because ASHA wouldn't give me a return confirmation n...

#216205
Reply to reviews
Thinking about buying Moissanite? Thinking about buying from MoissaniteCo.com? You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website (www.ihatemoissaniteco.com) I have two versions for you... long and...
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Anonymous
Just Someone P***ing By

I'm sorry for your trouble, but, I must comment on your description of your ring. If you did the research on moissanite, then you would know that moissanite is yellowish/gree...

Anonymous
Anonymous

Just wanna to add, how likely is all these raving reviews and story sharing in this comment replying section are genuine? If you're a satisfied consumers, you would more likel...

#164525
Reply to reviews

MoissaniteCo - Review about Sales Person from Little Elm, Texas

MoissaniteCo
#566781
2.4
Details
Love all the beautiful jewelry they sell but "Chris" the person I had the displeasure of speaking to made me go elsewhere to purchase.
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