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2.5

After wearing my ring for only 6 months and never during strenuous activities. I looked down at dinner and noticed the entire ring had broken off the setting.. it is clearly a manufacturing defect and the company is refusing to do anything about it

Reason of review: Bad quality.

MoissaniteCo Pros: Selection.

MoissaniteCo Cons: Inability to view jewelry before purchasing, Defective stone, Customer service.

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Guest

This is the company response to customer in response to her BBB complaint about the same info We are sorry the ring has been damaged, but it has been damaged. The center portion of the ring has been ripped and broken from the band.

If she can find / recover the center of the ring and return to us all the pieces, our company will pay for the cost to repair the ring as a courtesy. Prior to the damage the customer had the ring modified by her local jeweler which is a 3rd party and unrelated to our company. Having work done by a 3rd voids the warranty as is explained on our website (and is extremely common practice across all manufacturing industries). Therefore although we may not come to an agreement as to whether or not damage to the ring should be covered under our warranty, it is clear that loss of the jewelry isn't covered, nor is jewelry covered if it has been worked on or modified by a 3rd party (as such things can compromise the integrity of the jewelry if not done correctly, which may have happened here).

Unfortunately we won't be able to replace the lost portion of the ring, the center of the ring (by far the most expensive part of the ring) free of charge. It would be like purchasing a high end handbag, having modifications to the purse made by a 3rd party, then having it fall, get ripped, etc. from your shoulder, and returning just the shoulder strap to the store to get a replacement of the entire handbag.

No store would do this. Nevertheless we are willing to repair the ring and replace the center stone at a discounted price (our cost) as we explained to the customer.

Irene Moore
Shopping Expert
According to the MoissaniteCo Warranty & Guarantee policy, all jewels created by Charles & Colvard have Charles & Colvard's Certificate of Authenticity and a Limited Lifetime Warranty. It states that the defective jewelry, along with the original receipt, should be returned to the place of purchase, and the jewels will be replaced with Charles & Colvard created Moissanite jewel(s) of equivalent value.

You may also share your experience with MoissaniteCo customers as well as the company top management by posting your comments via the company social networks. Please find the company contact information on the MoissaniteCo Contacts tab on the Pissed Consumer website.
Guest

I was within a day of purchasing a pair of 7.5 studs from them, but too many negative posts on quality craftsmanship and customer service. I agree, saving a couple of hundred dollars is not worth the hassle.

The only reason I am looking is that I have lost one of my Charles and Colvard studs and need to replace the set.

I have had them for about 8 years without one lick of problems and wore them day and night always. Going back to who I know Thank you all for saving me the troubles you have all had.

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